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  • Profile Image

    Dynamic Code widget: QR code image does not show in the autoresponder email when email template is edited.

    Asked by riotus on April 13, 2016 at 11:22 PM

    Greetings! 

    The dynamic QR code refuses to show up on Autoresponder, no matter what we try.

    It shows up on Notification, though.

     

    Best regards

    Clifford

    Page URL:
    https://form.jotform.me/60992734460461

    email showing up dynamic QR code qr
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    JotForm Support

    Answered by Charlie on April 14, 2016 at 02:17 AM

    There seems a couple of factors that causing this problem, in my case, it happens in autoresponder and in the notification at some point. In this thread, I'll focus on the autoresponder.

    Root cause #1: It seems like the Dynamic QR Code widget is not being read properly in the autoresponder's email template when you edit the template, example by adding text outside the data table.

     

    Root cause #2: It will also will not appear in the autoresponder when you used conditional logic to insert a value on the form field that is associated with the Dynamic QR Code widget. In your case, you have the "ID" field. The problem in this case is it doesn't sometimes save the actual QR image in the submission itself, thus why it shows blank in the email alert.

    Here's the conditional logic for the "ID" value:

     

    I have forwarded this to our developers for further checking. Apologies for the inconvenience.

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    Answered by riotus on April 14, 2016 at 07:44 AM

    Thank you for your reply Charlie.

    1) The reason why we added text outside is because we were trying to see if we added the QR code outside the table it would show. We tried without changing the template at all as well. The QR code did not show.

    2) The QR shows on the Notification email, so it does save correctly.

    Please help, thank you.

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    JotForm Support

    Answered by Charlie on April 14, 2016 at 09:28 AM

    Thank you for the confirmation and additional details. In your case, as mentioned, there are two causes of the problem, one is that when you edit the autoresponder, the second is about the conditional logic.

    Could you try the following:

    1. Set the "Clear on hidden field values" to "Don't Clear".

    Then set the "Hide Empty Fields on Emails" to "Disabled".

     

    2. After that, check your conditional logic, it seems like the link you are trying to generate has spaces on them.

     

    3. After that, try creating a new autoresponder, do not edit the template. I understand that you have already trying using a default one. But do try creating a new one, I cloned your form and I see that the autoresponder "Thank You" is still edited.

    You might also be seeing the old autoresponder, please do try adding a different subject line on them so that its easier to distinguish. 

    Apologies for the inconvenience.

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    Answered by riotus on April 15, 2016 at 12:05 AM

    Dear Charlie

    Tried, and failed.

    The issue lies with Autoresponder itself.

    The only solution now is either you guys fix the autoresponder, or I try to use Notification as an autoresponder.

    Thanks

    Clifford

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    JotForm Support

    Answered by Boris on April 15, 2016 at 01:28 AM

    The issue has been assigned to one of our developers, but we are trying to get you set up with a working form even before the developers can properly fix it on the backend.

    Yes, you can use an Email notification as an Autoresponder. You will need to use the nametag of your email field, which in case of your form is {email5}, and place that as the recipient of the email notification.

    Our new interface doesn't allow for form fields to be used in this manner, but you can access our old interface by appending the &old at the end of the URL when editing your form:

    https://www.jotform.com/index.php?formID=60992734460461&old

    Once the old interface loads, simply open up your email notification:

    Click Reply-to and Recipients Settings, and enter {email5} as your recipient email:

    This will allow you to utilize an email notification as an autoresponder in the meantime while our developers are looking into this issue. After saving your changes, you can also switch back to the new interface by using &test at the end of the URL instead of &old:

    https://www.jotform.com/index.php?formID=60992734460461&test

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    Answered by riotus on April 15, 2016 at 02:19 AM

    Dear Boris

     

    Thank you for your reply.

    I applaud your team's dedication, and will definitely be a long term paying customer. 

    I will also recommend your web form service to my friends as well.

     

    That said, I am using 2 x autoresponders at the moment.

    Granted, this creates 2 emails, which is a hassle, but it currently makes the form usable for my colleagues to test. Once it passes test phase we will upgrade the account before we deploy.

     

    Also, I realize there is a new interface which I cannot access even by changing the url parameters.

    This, we can leave for another thread.

     

    Please keep me updated.

     

    Best regards

    Clifford

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    JotForm Support

    Answered by ashwin_d on April 15, 2016 at 03:28 AM

    Hello Clifford,

    Thank you for your nice words and that keeps us motivated. Really appreciate it.

    I have moved your question related to new UI and you will be answered here:  https://www.jotform.com/answers/819201 

    Thank you!

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    Answered by riotus on April 18, 2016 at 02:10 AM

    Dear Support

     

    Any updates to this issue?

     

    Best regards

    Clifford

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    JotForm Support

    Answered by ashwin_d on April 18, 2016 at 02:28 AM

    Hello Clifford,

    Unfortunately we have not received any update from our backend team yet. Upon checking the ticket status, I found that it is marked as important and one of our developer is already looking into this. We will get back to you as soon as we have any update on this.

    Thank you!

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    Answered by riotus on April 26, 2016 at 09:32 PM

    Good day!

     

    Any updates?

     

    Best regards

    Clifford

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    JotForm Support

    Answered by ashwin_d on April 26, 2016 at 10:53 PM

    Hello Clifford,

    Unfortunately no. We have not received any update from the assigned developer. I have sent a request for an update. Please stand by.

    Thank you!

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    Answered by riotus on May 05, 2016 at 12:53 AM

    Dear All

     

    It has been a month since I ran into this problem.

    The initial question has been bounced to 3 other threads, so the dates seem more recent.

     

    1) Is there ANY solution to this at all? If not it is ok, I will just find other means. We cannot keep waiting like this.

    2) Are you guys purposely bouncing the problems to different threads so the dates are not obvious?

     

    Regards

    Clifford

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    JotForm Support

    Answered by Chriistian on May 05, 2016 at 01:31 AM

    We do apologize for the inconvenience. We cannot provide you with an estimated time frame for when this issue will be resolved due to the workload of our developers. Rest assured they are investigating the issue, and if there are any news, we will let you know on this thread as soon as possible.

    I would also like to inform you that we are not moving questions to different threads for the dates. If a follow up question is different or unrelated from the question on the original thread, we move that question to a new thread to avoid confusion when answering each question, and also to better assist you with each of your concerns.

    Thank you for your patience.

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    Answered by riotus on May 13, 2016 at 08:37 AM

    Another week have passed, and still no answer.

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    JotForm Support

    Answered by Charlie on May 13, 2016 at 10:01 AM

    Apologies for the inconvenience. I understand that it's been a month now since this was first escalated to our developers. Unfortunately, the problem is not yet resolved. We are unable to provide details about the progress of this as this is handled by a different team. But rest assure that they are receiving your follow up emails here.

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    Answered by riotus on June 02, 2016 at 10:12 AM

    Revisiting this before we move to another service provider.

    Will be cancelling subscription as well.

     

    2 months and still no clue to any eta at all?

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    JotForm Support

    Answered by beril on June 02, 2016 at 11:45 AM

    First of all, Please, accept our apologies for the frustrating period. Unfortunately, there is no update yet. I will also send message to our developer and let him know about urgengy of the issue. We will notify you here once we have an update on the status. Thank you for your patience and again we are sorry for the inconvenience this may caused you.

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    Answered by riotus on June 14, 2016 at 01:28 AM

    Dear Beril

     

    Thank you for your reply.

    This was not urgent 2 months ago, to be fair.

    This is also not a feature request, but a technical bug.

    As paid service, the developer is certainly not motivated enough.

     

    Cheers

    Clifford

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    JotForm Support

    Answered by Chriistian on June 14, 2016 at 01:41 AM

    I have sent another message to our developers regarding this issue. Hopefully we will hear some news from them soon. Rest assured we will keep you updated as soon as the issue is resolved. Thank you for your patience.

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    Answered by riotus on July 15, 2016 at 05:28 AM

    Three month and unresolved.

    Had to cancel my sub, and waiting for the solution before Jotform is usable for me.

     

    Regards

    Clifford

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    JotForm Support

    Answered by Nik_C on July 15, 2016 at 08:42 AM

    Hello Clifford,

    I'm sorry that this made you cancel your account, sometimes it just takes more time for our team to fix certain problem depending of the current workload and priorities. I hope you will get back to us when this issue is resolved.

    Please follow this thread we will inform you when the issue is resolved.

    Thank you!

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    Answered by riotus on August 03, 2016 at 10:10 PM

    Still following this thread.

    Do let me know if you guys have given up. 

     

    Best regards

    Clifford

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    JotForm Support

    Answered by Chriistian on August 03, 2016 at 11:27 PM

    Hi Clifford. I understand that this concern has been up for a while, but I would like to inform you that we haven't given up on this issue. Although it may take some time due to the workload of our backend team. Thank you for your patience.

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    JotForm Support

    Answered by TitusNdoka on October 12, 2016 at 08:29 AM

    We did not give up - it just took longer to fix. 

    Your QR code image will appear without incident in your email notifications. 

    Please check - and let us know. 

    Sorry for the long wait.