What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade account

    Asked by bitterrootmotors on March 05, 2012 at 12:43 PM

    It is telling me to upgrade my account when we already are paying 9.95 per month - are forms will be disabled it is saying - I would like to talk to some one about this. Looks as though my account has been downgraded - not sure why - please advice


    Jason Larson
    Bitterroot Motors
    406-251-2525 Ext 219

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    Answered by Rain on March 05, 2012 at 12:47 PM

    Hi Jason,

    The reason might be you have already reach the 1000 submission limit or space for your premium plan

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    Answered by fxr on March 05, 2012 at 04:51 PM

    Hello Jason,

    I see no issues with your account. 

    Its at Premium status. You may have needed to log out of your JotForm account and log back in to see the change in status after your upgrade.

    Can you please get in touch if you are still seeing some kind of problem.