What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form notification and autoresponder gets deleted after some time

    Asked by JasonBonell on April 14, 2016 at 06:37 PM
    It seems that the issue has resurfaced. That is the weird issue of my email
    auto respond and notification gets deleted after some time. I keep needing
    to have to set it up again and again. At this time I have set it up again
    so it is there on the form now but after a day or so it gets deleted(by
    deleted i mean removed from the email interface section when editing the
    form) I keep having to set it up every morning. Is your system flagging my
    form in a negative way?
    deleted autoresponder notification deleted
  • Profile Image
    JotForm Support

    Answered by jonathan on April 14, 2016 at 06:48 PM

    I could not reproduce the problem you described at this time.

    I don't think there is a way for the Form Builder to automatically delete Notifier and Autoresonder on the form without an actual user/person doing it instead.

    But we can never know.. it can be a glitch.

    When I checked your only form http://www.jotform.ca/form/60964728566268   just now, I see the existence of Notification and Autoresponder on it.

     

    what I suggest for know now is to let us observe if the anomallly will happen again. If it does, please do not add a Notifier or Autoresponder and contact us immediately instead via this post and we will check it at once.

    Thanks.

  • Profile Image

    Answered by JasonBonell on April 17, 2016 at 01:59 PM

    Thank you Jonathan for your response,

    The problem seems to have been resolved. It was most likely a result of my incompetence with the software lol. Your help in this manner is appreciated. I will do as you have asked if the problem surfaces again in the future. 

    On a separate note - great service. 

  • Profile Image

    Answered by Carina on April 17, 2016 at 02:25 PM

    Thank you so much for your feedback. We are glad that the situation is now solved.

    If you need additional support please let us know, and we'll be glad to assist you.