Notification Emails: Why am I not receiving notifications by email?

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    pinkhairedgirl
    Asked on April 14, 2016 at 09:42 PM

    We are no longer receiving notification emails for forms that have info@dirtygirlsministries.com as the notification recipient. We have tested the address and are receiving mail fine outside of jotform. Please advise. 

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    Kevin_G
    Answered on April 15, 2016 at 12:17 AM

    Sometimes you stop receiving emails because your email address is in our bounce list; however, this does not seem to be the case since I checked your email address and I noticed that this is not in our bounce list and the history is showing that all emails are being sent as normal. 

    Please check the history for your email address by following the steps on this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Also, check your junk and spam folders, sometimes emails are filtered on these folders, so if this is the case you should find the emails there. 

    If this still persists you should white-list our IP addresses, but this will work only if you are using our default sender email addresses, you will find our IP addresses on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Do get back to us if this still persists, we will be glad to help.