What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not getting email notifications for new applicants

    Asked by Aasia on April 15, 2016 at 09:52 AM

    The last two applications, I did not receive email notifications. Now I'm concerned if people applied and it didn't go through...

    Page URL:
    https://form.jotform.com/60405431471143

    email notifications email getting email not getting emails bounce list
  • Profile Image
    JotForm Support

    Answered by Jan on April 15, 2016 at 11:53 AM

    The recipient's email address is in the bounce list. I have removed it now from the list.

    I checked your form and I found out that the Sender Email is blank. Please don't leave it blank. If it is blank, there is a chance that it will be tagged as spam by the mail servers which causes it to bounce back.

    Please check these guides:
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
    How-to-remove-your-email-address-from-bounce-lists

    Hope that helps. Thank you.