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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Create PDF form: not prompting a download

    Asked by nicholasthaw on April 16, 2016 at 08:01 AM

    Greetings,  I click on the form I want, go over to "more" and then go down to "Make PDF".  I get the option box regarding pagination and whether to include the "send" button.  I click OK and it says "working" along the top...  But it doesn't do anything!  If it matters, at the moment I'm in Europe. 

    Thanks for your help!

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    JotForm Support

    Answered by liyam on April 16, 2016 at 08:19 AM

    Thank you for reporting this matter to us, nicholasthaw.

    I have tested to create a PDF of your form and I was able to replicate the problem. With this, I have reported this matter to our next level support. We will inform you as soon as we have updates.

    Thanks for your patience and we apologize for this inconvenience.