What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I not receive submissions by e-mail anymore ?

    Asked by AnneRaisonnier on April 17, 2016 at 06:56 AM

    I used to receive an e-mail whenever someone fills and sends the form, but it doesn't work anymore and I cannot find the menu where I could re-program the alert. Thanks for helping me.

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    JotForm Support

    Answered by Nik_C on April 17, 2016 at 07:09 AM

    I checked your account and I saw that your email is in bounce list, the reason is below:

    Reason(s) : reject

    I removed your email from bounce list, so your submissions should go through.
    Please check this guide on how to prevent future issues.

    Get back to us if you have any further questions.