Renewal payment

Dear Sir, 

I just upgrade my account now 

Please refund last charged on 04-10-2016 (amount $90.00)

@ Processing date : 04-10-2016

@ Transaction ID # 25R416073W135911S

@ subscription # S-5WK11662T93544458

@ Paypal email : contact@golansky.com

Please let me know asap... everything is okay

That subscription number(S-5WK11662T93544458) was for a Premium Yearly plan purchased on Apr 9, 2015.

So, there is nothing to be refunded, since you receive that service. Here is the thread you opened that time, where it confirms this: http://www.jotform.com/answers/549822 

Please open a new thread if you need anything else, we will be glad to assist you.

I do not understand .

Jot form charged 04-09-2015 and 04-10-2016 with same subscription #.S-5WK11662T93544458

This year charged $90.00 on 04-10-2016 for until to 04-2017. (Transaction ID : 25R416073W135911S)

But, today upgraded to Bronze with new subscription #  S-8PE60368494289256 (Transaction ID # 2JE602672D693832D)

You must refund $90.00 charged on 04-10-2016.. 

Please let me know

for last year

@ Transaction ID # 9X439066GA560244H

@ subscription # S-5WK11662T93544458

for this year

@ subscription # S-5WK11662T93544458

@ Transaction ID : 25R416073W135911S

Thanks for the details, I will sent this to our billing department for further investigation. You will be updated via this thread.

Hi again, we were able to trace the charge, so the refund request has been processed already. Please allow 1-3 business days for this to be completed.

Thank you again.

On behalf of my colleague, you're welcome. 

Feel free to contact us if you need more help, we  will be glad to help you.