What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is using HTTPS the same as Form Encryption to maintain secure forms and data?

    Asked by Teresa Tomey on April 18, 2016 at 10:00 AM

    We have church members who are concerned about how safe it is to fill out jot forms on our website. Here is their email:

    We were concerned about the security because it did not indicate the HTTPS and lock symbol on our browser.  You might ask JotForm about this.  I am sure JotForm does store it securely once it gets to you but not certain about leaving us . 

    Can you assure me that it is safe and no chance of anyone's identity being stolen? Or do I need to encrypt my files?

    Page URL:

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    Answered by KadeJM on April 18, 2016 at 11:54 AM

    Hello Teresa, I see that you are concerned about the security of your form.

    However, I'd like to point out that having your form encrypted is not exactly the same as using https even though they are both very secure.

    To get a better understanding of each please read more in our guides via the links below.

    (1) Form Encryption - https://www.jotform.com/help/344-What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert 

    (2) SSL (Form Default) - https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted- 

    In short the Form Encryption is basically converting your data to a secured layer so that the data as coded via encryption whereas the https is using your form over a secured url address. Both are very secure and work very well. 

    Additionally, yes we store your data very securely and it is not handed out to anyone else so it is very safe. You can use both together to add to that protection level. Our developers are always doing everything they can to ensure that our users data remains safe and protected.

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    JotForm Support

    Answered by Charlie on November 09, 2016 at 07:56 AM

    Just an update. Our developers have added a new security layer to make your file uploads more secure. You can learn more about it on this blog post: https://www.jotform.com/blog/259-Keeping-Your-Uploads-Secure 

    Thank you.