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    Not getting email notifications

    Asked by igenmedia on April 18, 2016 at 10:11 AM

    Hello,

     

    We are having trouble receiving email notifications for some of our forms, particularly our Chicagoobgyn.com form. We have whitelisted everything that was dictated from other forum posts but nothing is being sent through. 

    Not sure what the issue is. What are we missing so we can get the email notifications working properly?

     

    Page URL:
    http://chicagoobgyn.com/contact-the-association-for-womens-health-care<br/>-chicago/index.html

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    JotForm Support

    Answered by Jan on April 18, 2016 at 01:03 PM

    The 3 email recipients are listed in the bounce list.

    dg-af@chica***bgyn.com is IN the bounce list
    Reason(s) : smtp; 550 Unable to add dg-af@chica***bgyn.com because host

    isi-rra@chica***bgyn.com is IN the bounce list
    Reason(s) : smtp; 550 Unable to add isi-rra@chica***bgyn.com because host

    kca-ares@chica***bgyn.com is IN the bounce list
    Reason(s) : smtp; 550 Unable to add kca-ares@chica***bgyn.com because host

    I have remove them from the list now. You should be able to get the notifications. Can you please go to your email notification and please don't leave the "Reply to" email field is blank.

    Please check these guides as well:
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    How-to-remove-your-email-address-from-bounce-lists

    Hope that helps. Thank you.