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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you redirect not working

    Asked by mness on March 06, 2012 at 10:23 AM

    My  Form is located at http://form.jotform.ca/form/20653447713251. It's supposed to redirect to the thankyou URL at http://myrivermedia.info/ParkCityAuto/thankyou.html.  I've tried resetting the custom URL on the form several times...No success

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    Answered by ItalyTech on March 06, 2012 at 10:31 AM

    Have you tried editing source files ?

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    Answered by edz_kgs on March 06, 2012 at 10:43 AM

    @ mness,

    In normal functionality, it should redirect to the specified Thank You URL after completing the form. Could you try clearing cache and cookies on your browser and test your form again? 

    Also make sure your Thank you link doesnt have a dot at the end (.) when pasting.

    If this doesnt solve your problem, admins will be here for sure to back you up. :)


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    Answered by fxr on March 06, 2012 at 10:51 AM

    You have a condition set up on your form which could be overriding the Custom URL setting. 

    You are probably looking to delete that condition. 


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    Answered by mness on March 06, 2012 at 08:59 PM

    FXR, you're right...It was a condition overriding the Custom URL.  I deleted it.  My form works fine now :-)

    thanks for all the quick responses. 


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    JotForm Support

    Answered by mliz on March 06, 2012 at 09:10 PM

    Glad to know this was sorted out, feel free to contact us if you have questions.