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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving notifications (as I did in the past) of our forms being submitted.

    Asked by Torben  on April 19, 2016 at 11:43 AM

    In the past year, I received notifications that a jot form online application had been received at the above email address, and this year I have received none.

    I have received emails from some individuals saying they had completed an online application via jot form, so I know applications are being submitted.

    Nor do I know that I have an account with Jot Form in order to Login.

     

    Can you please help?

     

    Torben Aarsand

     

    410-771-1880

    Page URL:
    www.astep2success.org/grantapplication.htm

    receiving being received Emails email
  • Profile Image
    JotForm Support

    Answered by Charlie on April 19, 2016 at 12:37 PM

    Unfortunately, this link http://www.astep2success.org/grantapplication.htm is not anymore accessible. I'm getting a 404 page not found error message:

     

    Could you please provide us the form URL or the website page where the form is directly embedded? We will then check if the form is stored on a registered account.

     

    If you are unable to receive notifications, you can check this guide: https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications. We'll wait for your response.

  • Profile Image

    Answered by Torben  on April 20, 2016 at 07:44 AM
    The url is: www.astep2success.org
    Sent from my Verizon Wireless 4G LTE smartphone
    ...
  • Profile Image

    Answered by Ben on April 20, 2016 at 09:18 AM

    I did manage to find the account that seems to be connected to the website you have mentioned:

    AStep2Success.

    Looking at the http://www.astep2success.org/application.htm I see the following form embedded on the same: https://secure.jotform.co/form/33066877284869

    The same form belongs under the same account. If you need to access it, please go to login page and use the reset password option. It will help you get the email with the instructions on how you can access your account.

    Do of course let us know if you have any further questions and we would be happy to assist with the same.

  • Profile Image

    Answered by Torben  on April 20, 2016 at 09:44 AM
    I understand that there is a form allowing students to apply!
    My problem is that in the past I received notification that an application had been submitted in my inbox : torben@aarsand.com
    I am not seeing any applications being submitted and know that there have been some.
    Can you please call me to help me figure this out.
    Torben Aarsand 410-771-1880
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on April 20, 2016 at 11:04 AM

    Apologies, we do not have a phone support. As mentioned, please do check this guide if you are unable to receive the notifications: https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

     

    I went ahead and checked your account and form titled "Application of Interest". It is set to send the notification to torben@aarsand.com and astep2successhv@gmail.com. Our mail log shows that the emails are being sent to those addresses successfully. You can also check your form's email history to see the status of the email notifications: 

    Here's a guide on how to view your forms' email history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

     

    If you are receive the emails from astep2successhv@gmail.com but not in torben@aarsand.com, then it is possible that your email client might have moved the notifications in your spam/junk/trash folder. They might also be filtering the emails.

     

    I see you also have another account titled "A Step 2 Success Individual Grant Application". It has the same recipient address and shows that notifications are being sent successfully.

    Please consult with your IT team or your email provider for the address torben@aarsand.com and see if they are blocking emails from our end. 

    I hope that helps.