I'm not receiving emails anymore from jotform?

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    alix.tanico
    Asked on April 19, 2016 at 11:57 AM

    Hi there, I used to get form submissions sent to me via email, but I've noticed that although the data is stored on jotform's website, I haven't been receiving emails. I checked the form to confirm that emails are set up to be sent to the correct address, and they are. I'm not sure what's going on, but any assistance would be greatly appreciated!

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    BJoanna
    Answered on April 19, 2016 at 01:14 PM

    I have checked email address that is set as recipient email of the form you provided and that email address is in bounce list. Our system gave following result:

    alix*******@am****.com is IN the bounce list 

    Reason(s) : smtp; 554 smtp5.am.jll.com

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.