What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Wizard: Products on the payment wizard appear empty when editing the form using Edge browser.

    Asked by loanercarllc on April 19, 2016 at 01:32 PM
    I don't see the products anymore
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    Answered by Ben on April 19, 2016 at 01:50 PM

    Thank you for the screenshot.

    I would just like to confirm the form where this issue is. On the previous thread the form was: https://form.jotform.com/61014856408151 and looking at the same I was not able to recreate the issue.

    This is what I see:

    Can you please tell us if the same happens for you after you try to open the wizard in Incognito / Private window?

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    Answered by loanercarllc on April 19, 2016 at 08:14 PM

    I checked this in chrome and I see the products now. the issue seems to be with windows edge only

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    JotForm Support

    Answered by Chriistian on April 20, 2016 at 12:17 AM

    I checked your form using the Edge Browser and I was able to recreate the issue.

    I also tested my own form in the edge browser, and I was also able to recreate the issue there. (https://form.jotform.com/61100598931959)

    The issue only seems to occur in the Edge Browser. I will have to forward this issue to our backend team for further investigation. We will let you know on this thread once we have any updates. For now, I would suggest using Chrome browser for the best experience when editing the forms. Jotform works best on Chrome or Firefox.


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    JotForm Support Manager

    Answered by Jeanette on April 20, 2016 at 12:54 AM

    Our form builder is optimized for Chrome and Firefox, so in order to edit or build forms,please use any of those instead of MS products.