What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sending files !

    Asked by robinstride on March 06, 2012 at 01:07 PM

    When a customer completes a form and I send him an auto response, can I then automatically send a file e.g. pdf ?

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    Answered by ItalyTech on March 06, 2012 at 01:08 PM

    Do you want to attach a pdf file in the autoresponse email ?


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    Answered by robinstride on March 06, 2012 at 01:09 PM

    Yes please

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    Answered by ItalyTech on March 06, 2012 at 01:13 PM

    Yep u can attach it.


    U must upload a static file to your webspace first of all.

    Now go to your form, edit it, and click Email Alerts then create email autoresponder.


    In the text editor you can insert a link (to the pdf file) and save changes.


    I suggest you to read this Article: Creating a form autoresponder


    Hope this helps !

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    Answered by SeanDavis on March 06, 2012 at 01:16 PM


    Have a look at this JotForm UserGuide on Auto Responder Emails


    In your email composer window, select the text you would like to link to your pdf file and hyperlink it by clicking the 'Insert/Edit Link' at the top of the email compose window.

    Hope this helps,


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    Answered by edz_kgs on March 06, 2012 at 01:17 PM

    @ robinstride, 

     I tried checking if there's a way of uploading a file (pdf) on the autoresponder email letter body but I dont see an option. As a work around, you can host your pdf somewhere and put the link on your autoresponder body so your clients can download it from the original link once they click on it.

    Hope this helps.



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    Answered by fxr on March 06, 2012 at 02:07 PM

    Yes, you cant add attachments to autoresponder emails, but as suggested you can just add a link to the file in the autoresponder composition window.

    Please advise if you need any help adding that link to your email.