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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why the form is redirecting to PayPal slowly?

    Asked by ranacheyanne on April 19, 2016 at 04:28 PM

    When you go through the steps of my form and submit to go to paypal, it takes 20 seconds to load the paypal form. Is there anyway to speed this up?

     

    <script type="text/javascript" src="https://form.jotform.com/jsform/60735231262145"></script>

     

     

    Page URL:
    http://beanct.com/sign_up.html

    paypal form JotForm style size
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 19, 2016 at 05:51 PM

    I have submitted your form using the direct link and the embedded form that you have on your website, I do not think that it is taking much time to be redirected to the PayPal payment page, here is my result on both tests. 

    Direct link. 

    Embedded form. 

    I have also checked the time that it takes to load, here is the result with the time that it loads. 

    Could you please try again? 

    If this still persists, please try submitting the form on a different network, it could be something that does not allow the form and the redirection to PayPal to work quickly. 

    Do let us know the result of your tests. 

  • Profile Image
    JotForm Developer

    Answered by omur on April 20, 2016 at 02:26 AM

    Hello ranacheyanne,

    I've also checked your form and it redirects in about 1.5 seconds on my side. From time to time PayPal itself can slow down too, as it is being used by roughly all the world so I would advise to check back again after 10-15 minutes.

    If you still run in to problems, I will be happy to help you further.

    Thank you