What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not able to login with the information you sent me.

    Asked by Sandra  on April 19, 2016 at 05:18 PM
                             A new response has been received:


    I am not able to login to my account. Please help!
    information sent JotForm height png www
  • Profile Image

    Answered by victor on April 19, 2016 at 06:46 PM

    Unfortunately, I was not able to find any account with your email address. Is it possible to give us the URL of one of your forms. This will help find the account in question.

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    Answered by Sandra  on April 19, 2016 at 07:43 PM

    Below is information that i received. Hope this will help.
    A new response has been received:
    JOTFORM /www.jotform.com>
    Answered by *Mike *
    Thank you for contacting us.
    It looks like that you use an old version of our form builder, and there
    is currently some database connection issue. It has been reported to our
    In the meantime, you may consider switching to our new version of the
    form builder. You have an account which was imported from old version to
    the new version. Account name is *cccyouth* and account email address is
  • Profile Image

    Answered by victor on April 19, 2016 at 09:48 PM

    Thank you for the update. As indicated in the response by my colleague, you have an account with the username cccyouth. This account is associated with the email youthministries@cccsda.org.

    If you forgot your password, you may use the FORGOT PASSWORD link with the email indicated.

    An email will be sent to that email with instruction on how to reset your password.