What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authentication failed error received on PayPal Payments Pro form

    Asked by Bato4short on October 26, 2010 at 06:55 PM

    I made a form to collect membership subscriptions. I did the paypal pro thing with the API and all.
    The form looks great but it doesn't work.
    When I click on submit, i get the following:

    Authentication/Authorization Failed
    You do not have permissions to make this API call

    what is up with this? 

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 27, 2010 at 07:18 AM

    I see one form on your account and it has PayPal integration, not PayPal Payment Pro integration.

    That probably means the API keys you entered are not activate.