What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal donations is not working on my form

    Asked by mrdeleted on March 06, 2012 at 01:47 PM

    OK so I put paypal on a test form for a website, for a donation, but when I got to the paypal site, it said no seller email was supplied to them so they could not do anything... Where would I put the paypal email address to make that users can do the donation?

    Page URL:

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    Answered by mrdeleted on March 06, 2012 at 01:52 PM

    OK It appears that I could not supply that info before signing up (even though I could create the form)

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    Answered by edz_kgs on March 06, 2012 at 01:59 PM

    This error shows up if the email is not associated with a PayPal account or no email specified on the form.

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    Answered by mrdeleted on March 06, 2012 at 06:13 PM

    Ya, but it would not allow the email beig put in till I signed up as a member

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    Answered by anartwork on March 06, 2012 at 10:27 PM

    Please make sure that you have provided the correct Paypal email address on the form that you have created; this would be the email you used when you sign up for a paypal account.

    For further information on how to integrate paypal on your form, please check this tutorial:


    Let us know if you need further assistance.

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    Answered by edz_kgs on March 06, 2012 at 10:32 PM

    @ mrdeleted,

    We respect your privacy. Feel free to use and enjoy this amazing tool once you are ready to sign up with Jotform.

    I guarantee you that all your information are safe. :)


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    JotForm Support

    Answered by liyam on March 06, 2012 at 11:16 PM

    I just tested your form and I was redirected properly to the paypal page with the company name on top.  Were you able to figure out how to enter your Paypal user account in the form?