What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Order Notification received through e-mail but form is not found in Jot Form

    Asked by cutiepiekiddieswear on October 26, 2010 at 09:31 PM

    I have a buyer who submitted 2 forms. There's no problem with the first submission. The second form was sent 4 days later - e-mail notification received but the form is not found in Jot Form.

    What could be the problem?

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    JotForm Founder

    Answered by aytekin on October 27, 2010 at 07:20 AM

    Do you mean "form" or "submission"? Do you have trouble finding the order on the Submissions page? Or do you have trouble finding the form. I see two forms on your Trash can. They might be what you are looking for.

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    Answered by cutiepiekiddieswear on October 27, 2010 at 09:03 AM

    Hi, sorry for the confusion... I meant submission. I have one submission on the 22 Oct, 2010 and another one by the same person on 26 Oct, 2010. I can't find the second submission on the Submission page but received the e-mail notification of the submission.

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    JotForm Founder

    Answered by aytekin on October 27, 2010 at 10:16 AM

    You might have deleted the submission. It is not possible to get back a deleted submission.

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    Answered by cutiepiekiddieswear on October 27, 2010 at 08:06 PM

    I am quite sure I did not delete the submission. Anyway, thanks for the reply.