What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please unblock my account

    Asked by Pavlo  on April 21, 2016 at 02:48 AM

    Dear Sirs -

    My account was blocked due to the suspiction of phishing.

    Please unblock my account urgently, as I am using it for business purposes and my clients are not able to fill the form I have asked them to fill.

    Regards,

    Pavlo

    PS. I confirm that I am not collecting any inappropriate data from my users (no passwords, no credit card information etc).

     

    Page URL:
    https://form.jotformeu.com/61054613057348

    my account confirm fill credit card
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 21, 2016 at 04:07 AM

    I have checked and your account is autosuspended by our phishing system. I have inspected your forms that were marked as phishing forms and I did not found any fields that are against our terms of use, so I have whitlisted those forms and activate your account. 

    Let us know if you need further assistance.

     

  • Profile Image

    Answered by vdovic on April 21, 2016 at 04:55 AM

    Thank you so much for your quick reaction!

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 21, 2016 at 05:04 AM

    You're welcome.

    Feel free to contact us if you have any other issues or questions. 

  • Profile Image

    Answered by Daryna  on April 21, 2016 at 05:19 AM

    Dear Support team,

    I have the same problem as my jotform-account is blocked. Pavlo is my co-worker and I have used the jotform for our project mangements purposes too.

    Please unblock my account if it's possible.

    thank you in advance,

    Daryna

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 21, 2016 at 05:30 AM

    Hello Daryna. Your account was also autosuspended by our phishing detector. I checked the forms on your account and I did not find any fields that are violating jotform's terms. Because of this, I have now re-activated your account. You should now be able to view your forms without any issue.

    Do let us know if you need further assistance.
    Regards.