Please unsuspend my account

  • Profile Image
    Pavlo Vdovych 
    Asked on April 21, 2016 at 02:58 AM

    Dear JotForm colleagues -

    I am active user of JotForm. I am using JotForm extensively to automate part of my communication with my clients. Yesterday, my account was sustpended due to suspiction of phishing. This is harmful for my business as I today I am receiving complaints, that users are not able to fill the forms I have sent them earlier.

    Please unsuspend my account urgently, as I don't collect any unproper information from my clients and not involved in phishing by any means.

    Regards,

    Pavlo

  • Profile Image
    Chriistian
    Answered on April 21, 2016 at 04:18 AM

    I see that you have posted duplicate threads regarding the same issue. I also noticed that my colleague has already re-activated your account in the other thread. Please see their response by following this link: http://www.jotform.com/answers/823414.

    If need further assistance, please let us know.

  • Profile Image
    Mustafa Hashim
    Answered on December 05, 2016 at 03:35 AM

    Dear Friend,

     

    my account has been suspended for password thing as i read in your web.

     

    Purpose of the Form: using it for our football team best player rating. 

    Password: to make sure that only the players how played can rate other players.
    not using the forms on any other website.
     
    thank you.
     
     
  • Profile Image
    candy
    Answered on December 05, 2016 at 03:40 AM

    Hello Mustafa,

    I have seen that your thread has already answered at the following link: https://www.jotform.com/answers/1003682-

    You can follow the answer of your thread at that link. 

    Thank you.

  • Profile Image
    BinHashim
    Answered on December 05, 2016 at 04:52 AM

    Hi Dear,

    my account has been suspended once again because using a password verification as read on your web pages.

    can please tell me an alternative way to ask users to enter pre-shared password with them for login.

    kindly unsuspened my account ASAP.. it's very important for us.

    Purpose of the Form: using it for our football team best player rating. 

    Password: to make sure that only the players how played can rate other players.
    not using the forms on any other website.

    thank you.

  • Profile Image
    candy
    Answered on December 05, 2016 at 05:47 AM

    Hello again,

    I have checked and I have re-activated your account.

    You can consider this alternative method as the following:

    1. Create a textbox for the password or code

     

    2. Add a Form Collapse field after the code.

    Set the "Visibility" to "Hidden" 

     

    3. Go to "Setup & Embed" and click "Conditions".

    Choose "Show/Hide a form field" and use this condition: When the user types "mytest1" as the code it will immediately show the Form-Collapse field along with any field below it. Thus, simulates the hiding of all form items until the code is correct.

    Please find the example form link: https://www.jotformpro.com/form/63352841176962

    The code is "mytest1"

    If you require further assistance, please do not hesitate to reach us again. 

    Thanks.