What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please unsuspend my account

    Asked by Pavlo Vdovych  on April 21, 2016 at 02:58 AM

    Dear JotForm colleagues -

    I am active user of JotForm. I am using JotForm extensively to automate part of my communication with my clients. Yesterday, my account was sustpended due to suspiction of phishing. This is harmful for my business as I today I am receiving complaints, that users are not able to fill the forms I have sent them earlier.

    Please unsuspend my account urgently, as I don't collect any unproper information from my clients and not involved in phishing by any means.

    Regards,

    Pavlo

    Page URL:
    https://form.jotformeu.com/61054613057348

    my account JotForm fill and
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 21, 2016 at 04:18 AM

    I see that you have posted duplicate threads regarding the same issue. I also noticed that my colleague has already re-activated your account in the other thread. Please see their response by following this link: http://www.jotform.com/answers/823414.

    If need further assistance, please let us know.

  • Profile Image

    Answered by Mustafa Hashim on December 05, 2016 at 03:35 AM

    Dear Friend,

     

    my account has been suspended for password thing as i read in your web.

     

    Purpose of the Form: using it for our football team best player rating. 

    Password: to make sure that only the players how played can rate other players.
    not using the forms on any other website.
     
    thank you.
     
     
  • Profile Image
    JotForm Support

    Answered by candy on December 05, 2016 at 03:40 AM

    Hello Mustafa,

    I have seen that your thread has already answered at the following link: https://www.jotform.com/answers/1003682-

    You can follow the answer of your thread at that link. 

    Thank you.

  • Profile Image

    Answered by BinHashim on December 05, 2016 at 04:52 AM

    Hi Dear,

    my account has been suspended once again because using a password verification as read on your web pages.

    can please tell me an alternative way to ask users to enter pre-shared password with them for login.

    kindly unsuspened my account ASAP.. it's very important for us.

    Purpose of the Form: using it for our football team best player rating. 

    Password: to make sure that only the players how played can rate other players.
    not using the forms on any other website.

    thank you.

  • Profile Image
    JotForm Support

    Answered by candy on December 05, 2016 at 05:47 AM

    Hello again,

    I have checked and I have re-activated your account.

    You can consider this alternative method as the following:

    1. Create a textbox for the password or code

     

    2. Add a Form Collapse field after the code.

    Set the "Visibility" to "Hidden" 

     

    3. Go to "Setup & Embed" and click "Conditions".

    Choose "Show/Hide a form field" and use this condition: When the user types "mytest1" as the code it will immediately show the Form-Collapse field along with any field below it. Thus, simulates the hiding of all form items until the code is correct.

    Please find the example form link: https://www.jotformpro.com/form/63352841176962

    The code is "mytest1"

    If you require further assistance, please do not hesitate to reach us again. 

    Thanks.