What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to access the account

    Asked by Julie  on April 21, 2016 at 09:11 AM

    Hi There,


    I have one of your forms on my website, which is frequently used and I receive the forms  from you via email.  However, I am unable to access this account anymore, and on trying to log in using the email address, I get an error message: 'no account is associated with this email address'.


    I have attached a screenshot of a recent email from you, where you can see the email address is actively used.  Please can you help me to sort this out!

    Many thanks,

    Julie Hemmings

    Page URL:

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    JotForm Support

    Answered by Jan on April 21, 2016 at 02:05 PM

    This form (https://www.jotformpro.com/form/40563891819970) is registered under a different email address. The email notification is being sent to (info@radian***ther.co.uk) since it is possible that it is the assigned email recipient. Also this form is associated with the username (webmpdesigns).

    Is it possible that they are the one who created your form under their account? Thank you.