What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form View Limit - "JotForm Footer" is checked, but we keep receiving emails that we are reaching your monthly limit

    Asked by lisapiano3625 on April 21, 2016 at 09:13 AM

    I have no idea why you keep sending me this email saying that I am almost out of form views...I use the free version of jot form.  Last month you sent me the same thing and I did what you told me to do on my website.  why do you keep sending this to me?   I may need to go to another company if we can't straighten this out.  I like jot form and hope to be able to use it but please advise why you are sending these emails.  I have pasted the email below you send me. Hoping to resolve this today.


    Dear lisapiano3625,

    We noticed you've reached 900 form views this cycle. This is a friendly reminder that you're on the FREE plan which comes with 1,000 form views a month. Please upgrade your account to ensure there's no disruption in service.


    Thank you for using JotForm.
    The JotForm Team

     

    email sent out of form form views
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    JotForm Support

    Answered by BJoanna on April 21, 2016 at 12:19 PM

    Sorry for inconvenience this may caused you.

    I saw that you checked "JotForm Footer" on settings page of your account and your account is showing that you have unlimited form views, so I am not sure why you keep receiving emails that you are reaching your form views limit. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    Your account is active and if your account goes overlimit because of form views, please let us know and we will activate your account.

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    Answered by lisapiano3625 on April 21, 2016 at 12:41 PM

    Hello, thank you and yes please check into this and take care of this issue.

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    JotForm Support

    Answered by BJoanna on April 21, 2016 at 02:02 PM

    I have reported your issue to our developers. Once this issue is resolved we will inform you via this thread. 

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    JotForm Support

    Answered by paulsimpson on April 21, 2016 at 07:50 PM

    Hi

    Please accept our apologies for this error. The bug which caused this has now been fixed so you will no longer receive this email whilst you have the JotForm footer enabled.

    Regards

    Paul