Why cannot restore my password?

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    Gessica 
    Asked on April 21, 2016 at 05:16 PM

    Hi,

    After 11 awnsers, I received a message telling me I have to upgrade my deal.

    As I try to do it, I cannot access my account. I send a message with the e-mail, but I receive no message from you in me mail box to reconfigure my password.

     

    thanks!

     

    gessica

  • Profile Image
    Kevin_G
    Answered on April 21, 2016 at 06:05 PM

    I checked in our system and you do not have an account associated to the email address you used  to open this thread, I was also unable to find any account using your information, there are only guest accounts and they have very low limits, perhaps this is why you received a message notifying about reached your limits and you do not receive the email with the password reset instructions because there is not any account. 

    I would suggest you to first create an account and once you did it contact us to move  the forms from your guest account to your already created  account, we will be glad to help you with that. 

    If you have already an account, please  provide us with the username, it will helps us to find why you are not receiving the email with the reset instructions.