What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why cannot restore my password?

    Asked by Gessica  on April 21, 2016 at 05:16 PM

    Hi,

    After 11 awnsers, I received a message telling me I have to upgrade my deal.

    As I try to do it, I cannot access my account. I send a message with the e-mail, but I receive no message from you in me mail box to reconfigure my password.

     

    thanks!

     

    gessica

    Page URL:
    www.jesuiswelling.org

    cannot upgrade cannot message thanks my account cannot access
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 21, 2016 at 06:05 PM

    I checked in our system and you do not have an account associated to the email address you used  to open this thread, I was also unable to find any account using your information, there are only guest accounts and they have very low limits, perhaps this is why you received a message notifying about reached your limits and you do not receive the email with the password reset instructions because there is not any account. 

    I would suggest you to first create an account and once you did it contact us to move  the forms from your guest account to your already created  account, we will be glad to help you with that. 

    If you have already an account, please  provide us with the username, it will helps us to find why you are not receiving the email with the reset instructions.