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    Not receiving autoresponder emails

    Asked by igenmedia on April 21, 2016 at 06:39 PM

    Hi again,

    I am having an issue receiving the autoresponder email for my form. 

    I sent out a test email and that worked fine; however, i tested the form twice - once using the same email I tested with and another using an email that I have not had issues with receiving notifications from jotform before, and both times I did not get the autoresponder email. I got the email notification, which was set to both emails I tested the autoresponder with, but did not get the autoresponder email.

    What can I do to fix so can receive autoresponder email

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    JotForm Support

    Answered by EltonCris on April 21, 2016 at 07:24 PM

    I check the recipient email of your autoresponder and it is set to "Name" instead of the Email field. This is the reason why you are not receiving the autoresponder messages. I suggest to correct it.