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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade affecting a form with no payment integration

    Asked by adrianodaloia on April 22, 2016 at 07:01 AM
    This form https://form.jotformeu.com/adrianodaloia/cs (1) went over quota although it does not include any payment integration. This form https://form.jotformeu.com/22982147090354 (2) does include payment fields and the over quota is ok because it got more than 10 payments this month. But form 1 has been created after form 1 and now my recent downgrade is affecting the first module. I am upgrading again in order to accept more than 10 payments/month for form 2, but I need that the two forms go separately and to not experience the same problem for form 2 when I will downgrade again.
    Page URL:
    http://comunicazionisociali.vitaepensiero.it/pagina/review-form-2660.h<br/>tml

    no payment a problem style size font
  • Profile Image
    JotForm Support

    Answered by Kiran on April 22, 2016 at 10:00 AM

    I see that these two forms are associated with your account.  Accounts with Free subscription plan can receive up to 100 submissions/10 payments per month and store files up to 100MB. You may check the account status by clicking on User icon on the top-right corner while you are logged in to your account or from Usage section in your account settings.

     
     

     

    If any of the limits are exceed during the month, all the forms in the account shall be disabled. Please refer to our pricing page for more information on monthly submission limits. 
     
    Since you have now upgraded your account to Bronze, the forms are now active and you should be receiving the submissions on all the forms in your account without any issue. 
     
    Hope this information helps! If you have any other questions, please let us know. We will be happy to help. 
  • Profile Image

    Answered by adrianodaloia on May 30, 2016 at 11:45 AM
    five forms or so are associated to my account, but only one has a PayPal integration (and this was the reason why I upgraded to Bronze). but I need to downgrade at the end of June without losing the functionality (over quota) of the other forms and back to my previous management. should I have to delete the PayPal-integrated form?
    thanks.
    Adriano
    Il giorno 22/apr/2016, alle ore 16:00, JotForm > ha scritto:
    A new response has been received:
    [JOTFORM]
    Answered by Kiran
    I see that these two forms are associated with your account. Accounts with Free subscription plan can receive up to 100 submissions/10 payments per month and store files up to 100MB. You may check the account status by clicking on User icon on the top-right corner while you are logged in to your account or from Usage section in your account settings.
    If any of the limits are exceed during the month, all the forms in the account shall be disabled. Please refer to our pricing page for more information on monthly submission limits.
    Since you have now upgraded your account to Bronze, the forms are now active and you should be receiving the submissions on all the forms in your account without any issue.
    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.
    View this thread on browser » Unsubscribe Thread
    1461333610
    [Logo] Università Cattolica investe nel talento, nella ricerca, nella solidarietà.
    Puoi farlo anche tu. CF 02133120150 www.unicatt.it/5permille
    ...
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    JotForm Support

    Answered by Kiran on May 30, 2016 at 12:23 PM

    I have moved your other question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/849910

    Thank you!