What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms disabled?

    Asked by Mike Stearns  on April 22, 2016 at 02:21 PM

    Hi, I created two forms this week, and now they are not appearing on my websites. When I go to preview them on jotform.com, its says they are disabled, though I did not disable them. Can you tell me why they are disabled and how I can get them back?

    Page URL:
    www.treadbands.com/wholesale-2

    My Forms preview two forms
  • Profile Image

    Answered by Ben on April 22, 2016 at 04:35 PM

    I took a look at your account Mike as well as the forms and they are all shown.

    I took a look at your website as well and the form: http://www.jotform.us/form/61105859072152 on the same is shown to me.

    Could you please tell us if you are still experiencing this issue on your side.

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    Answered by mikestearns1 on April 22, 2016 at 04:48 PM

    They are back now. They were disabled earlier, and I read another thread where a user's form's were disabled because they had field's for passwords and referencing credit cards. I removed those fields from my forms and they were back within an hour. 

    Is there a way to have a user choose a password in one of your forms, as well as choose a preferred payment method without disabling the form?

  • Profile Image

    Answered by Ben on April 22, 2016 at 05:57 PM

    Unfortunately no, "password" is something that will more than likely cause your account and forms to get suspended, even if it works for a bit.

    In regards to the payments, that is actually allowed, as long as you give the option that follows our terms of use.

    In case of receiving payments, that would be any of the payment tools such as PayPal, or Stripe (to accept credit cards).

    Adding plain fields that ask for the same is not seen as safe and is often abused. As such our system would suspend any account asking for the same.

    Hope this helps.

    Also, please feel free to check out this guide: Setting Up Your First Order Form