Why are my forms disabled?

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    Mike Stearns 
    Asked on April 22, 2016 at 02:21 PM

    Hi, I created two forms this week, and now they are not appearing on my websites. When I go to preview them on jotform.com, its says they are disabled, though I did not disable them. Can you tell me why they are disabled and how I can get them back?

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    Answered on April 22, 2016 at 04:35 PM

    I took a look at your account Mike as well as the forms and they are all shown.

    I took a look at your website as well and the form: http://www.jotform.us/form/61105859072152 on the same is shown to me.

    Could you please tell us if you are still experiencing this issue on your side.

  • Profile Image
    Answered on April 22, 2016 at 04:48 PM

    They are back now. They were disabled earlier, and I read another thread where a user's form's were disabled because they had field's for passwords and referencing credit cards. I removed those fields from my forms and they were back within an hour. 

    Is there a way to have a user choose a password in one of your forms, as well as choose a preferred payment method without disabling the form?

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    Answered on April 22, 2016 at 05:57 PM

    Unfortunately no, "password" is something that will more than likely cause your account and forms to get suspended, even if it works for a bit.

    In regards to the payments, that is actually allowed, as long as you give the option that follows our terms of use.

    In case of receiving payments, that would be any of the payment tools such as PayPal, or Stripe (to accept credit cards).

    Adding plain fields that ask for the same is not seen as safe and is often abused. As such our system would suspend any account asking for the same.

    Hope this helps.

    Also, please feel free to check out this guide: Setting Up Your First Order Form