What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot access preferences menu and email

    Asked by sudsport on April 22, 2016 at 09:03 PM


    I tried to implement your solution but for some reasons I cannot access the preference menu. I found as well that the automated reply mails have disappeared is it another hick up of JotForm European servers ?

    Thanks for you help,

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    JotForm Support

    Answered by EltonCris on April 22, 2016 at 09:06 PM

    Hello Georges,

    I checked your form preferences and email wizard and I can access them just fine. I can also see the autoresponder notification.

    While I cannot see any incidents today from EU users, I suggest to please check it again. Relogin to your account if necessary.

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    Answered by pardop1 on August 21, 2016 at 10:03 AM

    I have the same issue. I am in America. It happens intermittently. I am able to access Preferences just fine and then I will click to get into that menu and nothing will happen - i stay on the form edit page. It has been going on for about 2-3 months and usually happens after i've been working on a form for a while. I have to completely close the jotform program (not just the form) and go back to your URL to get the Preference menu to come up when selected. 
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    JotForm Support

    Answered by Chriistian on August 21, 2016 at 10:12 AM

    Hi pardop1,

    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/911851. We will attend to your concern on that thread accordingly.