What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does my link break when I embed it in different locations?

    Asked by kffdn on March 07, 2012 at 12:17 PM

    The individual who brought this to my attention noticed that the URLs in the two different locations (web and embedded in a docuemnt) are different, although, I copied it from the same place and it references the same form number. As you can see, one has a .us ending and the other a .com.

    http://form.jotform.us/form/20543866880158

    http://www.jotform.com/?formID=20543866880158

    Help! 

    Thanks, Katie

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    Answered by pinoytech on March 07, 2012 at 12:52 PM

    Hi,

    Do you mind if we ask for your website url link were you put your form for further assistance?

    Thank you!

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    JotForm Support

    Answered by idarktech on March 07, 2012 at 11:46 PM

    Hi Katie,

    Your form URL is http://www.jotform.us/form/20543866880158. We have implemented the domain separation rule, depending on your risk profile, or the country you are in, you'll be assigned one domain (ie. .us, .ca). If .us works for you, then please keep them as they are. They will always work fast just like .com and other domains.

    Hope this clarifies the issue. If you have further questions, please do not hesitate to contact us again. Thank you so much!

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    Answered by kffdn on March 09, 2012 at 05:36 AM
    Was the domain separation rule only recently implemented? As in, within the last week or so?
    Katie
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    JotForm Support

    Answered by idarktech on March 09, 2012 at 06:19 AM

    Hi Katie,

    This was implemented last February 19 after the domain suspension to JotForm.com has been lifted. You can find more related information's right on this blog: http://www.jotform.com/blog/46-JotForm-com-is-Back-Online

    Thanks.

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    Answered by kffdn on March 09, 2012 at 10:40 AM
    Interesting. Thank you for the link! This explains it!
    PS we still like the platform. ☺
    Katie
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    Answered by pinoytech on March 09, 2012 at 10:58 AM

    Thank you for using ang trusting JotForm!

    Have a great day.