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    Mothly Submissions counter limits

    Asked by CorySchulz on April 24, 2016 at 04:30 PM

    Hi,

    I'm wondering about the $20 plan. It says 1000 "Monthly Submissions" and I'm wondering if that means you're allowed to create up to 1000 new submissions every month, or if you're only allowed to have a total of 1000 submissions in your account. I'm assuming it means you're allowed to create 1000 new submissions every month, so that's 12,000 submissions total in a year.

    Do the unused submissions transfer over to the next month if they aren't used? If August and September are slow months, would those unused submissions transfer to November and December, where people might be using the service more for the holidays? 

    Thanks,

    Cory

    Submissions monthly submissions count
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    JotForm Support

    Answered by jonathan on April 24, 2016 at 05:36 PM

    Hi Cory,

    I'm assuming it means you're allowed to create 1000 new submissions every month, so that's 12,000 submissions total in a year.

    In a way this is correct because you get fresh 1000 submissions every month (the maximum limit is 1000 per month). The submission counter resets to zero(0) every month (on 1st day of each)

    Do the unused submissions transfer over to the next month if they aren't used? 

    Nope. The max monthly submissions limit is fixed at 1000 per Month. Unused submissions will not carry over on the next month. What happens instead is the submission counter gets resetted back to zero(0) every 1st day of each month. So you always have clean slate for 1000 submissions every month.

    Hope this help. Let us know if you need further assistance.

    Cheers

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    JotForm Support

    Answered by beril on April 25, 2016 at 02:12 AM

    Hello Cory,

    I'm not sure if you have sent us a response. But it is not being displayed in the thread. Could you resend it here if you are still experiencing the issue? We will be happy to help.

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    Answered by CorySchulz on April 25, 2016 at 02:14 AM

    I did try to respond earlier and it didn't post. This makes sense to me. Thanks.

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    JotForm Support

    Answered by beril on April 25, 2016 at 03:24 AM

    Thank you for letting us know. If you need further assistance please let us know. We will be happy to assist you.