What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is our account disabled?

    Asked by Erika on March 07, 2012 at 01:56 PM

    We have used 6 of 20 submissions? But I am receiving emails that our account is disabled.

    Page URL:
    http://www.sdrshop.com/The-Spiketacular-Contest_ep_44.html

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    Answered by gori-mathew on March 07, 2012 at 02:12 PM

    Hi

    I checked your account and was under overlimit,  but i have activated it, it should it be ok now!. Note that you have submitted 6 forms and 5 are active so meaning you are getting overlimit as it is set at 10.

    In case you get the submission overlimt, you can register new free account using same email account to enjoy more submission offers. Be also thinking of upgrading your account to PREMIUM to enjoy more submission offers

    For further informatioin on form Submission limits use the following links; http://www.jotform.com/pricing/

    Sorry for any any inconviences caused.

    Regards

    Mathew

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    Answered by AtacanC on March 07, 2012 at 02:28 PM

    @Erika

    As far as i can see, you are using a secure version of your form. May i suggest you to use a regular form? You just need to change your forms URL from https://secure.jotform to http://form.jotform or http://www.jotform.

    You can also create a free account to increase your monthly submissions limit. Guest accounts are limited to receive 20 regular submissions, 2 SSL submissions and 2 Payments(whichever comes first) per month. While you are creating your account, please enter the same email address where you receive your form notifications. So your form will be automatically transferred to your new, free account.

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    Answered by KMG on March 07, 2012 at 02:52 PM

    I made an account but now my form is gone and the past submissions. Can you please send the past submissions to my email erika@kmgsales.com?

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    Answered by ItalyTech on March 07, 2012 at 02:56 PM

    Hi, you can forward past submission by yourself.

    Login with old account,select form, click Submission and you can manage them.

     

    Hope it helps.


    Alessandro

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    Answered by fxr on March 07, 2012 at 02:59 PM

    @KMG,

    I have copied the form over to your new account.

    Please confirm that you can access it. 

     

    Please note the form is still using a secure URL on the website address given above, and 'Free' accounts only get 10 SSL submissions per month.. if you think you will have more submissions than that, you should consider using using a non-secure URL in your embed code. 

    Let us know if you need any help changing your embed code. 

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    Answered by KMG on March 07, 2012 at 03:02 PM

    Wow, you guys are amazingly helpful! I wish I got this kind of service on my paid accounts!

     

    I can access it, thanks! I would be interested in using a non-secure URL, how do I go about that?

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    Answered by ItalyTech on March 07, 2012 at 03:07 PM

    Erika note that I wanted to be a tip on how to do everything themselves and in total freedom.


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    Answered by fxr on March 07, 2012 at 03:12 PM

    @KMG

    You have a line of form embed code on your webpages source, its on Line 470. 

     

    You need to change  

    https://secure.jotform.us/jsform/20577062661150

    to

    http://form.jotform.us/jsform/20577062661150


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    Answered by KMG on March 07, 2012 at 03:16 PM

    hmm, it made the form disappear ...

     

    http://www.sdrshop.com/The-Spiketacular-Contest_ep_44.html

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    Answered by fxr on March 07, 2012 at 03:18 PM

    You left an 's' on the end of the http:

    You have:

    <script type="text/javascript" src="https://form.jotform.us/jsform/20577062661150"></script>

     

    it should be:

    <script type="text/javascript" src="http://form.jotform.us/jsform/20577062661150"></script>

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    Answered by KMG on March 07, 2012 at 03:20 PM

    wundabar! thank you so much!