Why was I rebilled for another month of Bronze when I said I needed to cancel?

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    alj0217
    Asked on April 25, 2016 at 12:51 PM
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    KadeJM
    Answered on April 25, 2016 at 02:21 PM

    You said that you indicated earlier that you wanted to revert to our free plan to prevent being rebilled for another month of service but got charged again today.

    However, I didn't find any record or notice of this on our end but I have cancelled and reversed it for you so that you will no longer be charged in the future.

    Also, just as a reminder if you ever need to cancel your jotform subscription plan in the future you can easily do this by referring to this guide https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account.