What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was I rebilled for another month of Bronze when I said I needed to cancel?

    Asked by alj0217 on April 25, 2016 at 12:51 PM
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    Answered by KadeJM on April 25, 2016 at 02:21 PM

    You said that you indicated earlier that you wanted to revert to our free plan to prevent being rebilled for another month of service but got charged again today.

    However, I didn't find any record or notice of this on our end but I have cancelled and reversed it for you so that you will no longer be charged in the future.

    Also, just as a reminder if you ever need to cancel your jotform subscription plan in the future you can easily do this by referring to this guide https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account.