What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    updating credit card

    Asked by courtneywilkinson on March 07, 2012 at 03:18 PM

    Our Credit card number needs to be updated, how do I go about doing this?  It didn't seem there was an option under my account settings.

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    Answered by fxr on March 07, 2012 at 03:29 PM

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription



    5.  Save the changes to update your account

     

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    Let us know if you have any problem finding your Plimus username (its a long string of numbers, not your JotForm username).

  • Profile Image

    Answered by gori-mathew on March 07, 2012 at 03:30 PM

    Hi

    Credit card paid subscriptions are processed by our chosen payment gateway, Plimus. Thus, anything that concerns your billing can be managed by logging in to their website.

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
     

    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp

    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription

    5.  Save the changes you made

    Kindly lets know if you were managed to be assisted.

    Regards

    Mathew