updating credit card

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    Asked on March 07, 2012 at 03:18 PM

    Our Credit card number needs to be updated, how do I go about doing this?  It didn't seem there was an option under my account settings.

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    Answered on March 07, 2012 at 03:30 PM


    Credit card paid subscriptions are processed by our chosen payment gateway, Plimus. Thus, anything that concerns your billing can be managed by logging in to their website.

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription

    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp

    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription

    5.  Save the changes you made

    Kindly lets know if you were managed to be assisted.