What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Password Reset

    Asked by Heather   on April 25, 2016 at 03:09 PM

    We are having trouble resetting our password. Can you help?

  • Profile Image
    JotForm Support

    Answered by david on April 25, 2016 at 04:25 PM

    I checked our email logs and it looks like the password reset emails are going through.  Check your spam/junkmail folders to ensure the emails are not being filtered there.  The email address you have for your account is the correct one.