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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some of our forms are not getting delivered to our email. (maybe all of them?) Email maybe on a blacklist?

    Asked by CJ Kortes on April 25, 2016 at 06:26 PM

    Hello,

     

    We have a bunch of forms with your company and our email (Support@outlaunched.com) is set up on many of the forms to notify us of submissions. We have had 3 or 4 forms in the last few days get submitted that we have not received via this email. Can you please see if this email is blacklisted or what the issue may be. I checked these forms and it looks like the email is still properly in place.

     

    CJ

    all email Getting a
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    JotForm Support

    Answered by ashwin_d on April 25, 2016 at 11:33 PM

    Hello CJ,

    Upon checking your email address, I found that it ended up in our bounce list for following reasons:

    Result: 

    Support@outlaunched.com is IN 

     the bounce list 

    Reason(s) : smtp;550 5.1.1  - 198.2.180.18 has sent to too many recipients this hour. IB607 

     

    I have removed your email from our bounce list and it should work fine now. I would suggest you to please test your form again and see if you are receiving submission email or not.

    Do get back to us if the issue persists.

    Thank you!