What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account is overlimit

    Asked by iwasingapore2 on April 25, 2016 at 11:27 PM

    hi I have an active survey that i sent out and now suddenly i get a message saying that i am over the upload limit . i have deleted a lot of my forms 

    My Forms survey message and
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    JotForm Support

    Answered by beril on April 26, 2016 at 04:40 AM

    It seems  there is 219.15MB, which was used for uploaded space. You need to upgrade your account if you need more than 100 MB upload space. 

    As a Bronze user, you have limitation for 10GB of upload space. 

    As a Silver user, you have limitation for 100GB of upload space. 

     As a Gold user, you have limitation for 1TB of upload space. 

    As a Platinum user, you have limitation for 10TB of upload space.

    You can upgrade your account from our Pricing Page.

    If you don't want to upgrade your account there is an alternative way. You can delete your submissions for gaining upload space again.

    You could integrate your forms with Dropbox or Google Drive. At that time, you will be able to save the uploaded files even if the submission is deleted.

    Moreover, there is an application called Auto-Delete Submissions. This application deletes new form submissions instantly as soon as they are received.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.