What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Doesn't show field in email

    Asked by Shinmei on April 26, 2016 at 12:01 PM

    Hello!

    I implemented a new row with two options. A yes and no to tick. I did the same thing to it like I did to the other rows. But it won't show up in the email, when they send the filled contact form from our website. How do I enable that?

    Thanks for your help!

    Page URL:
    http://hotel-bahnhof-jestetten.de/deutsch/kontakt-buchung/

    email in contact form thanks hello rows
  • Profile Image
    JotForm Support

    Answered by liyam on April 26, 2016 at 01:39 PM

    Hello Shinmei,

    I see that there is an oddly sized template variable on your email autoresponder. I believe this is what you're referring to:

    What I noticed is that it's unevenly resized compared to the other template variables (those that are enclosed with curly braces).

    Upon checking the source, I noticed that it's not properly formed. It should not have any HTML tags in between, that's why it is not showing up on your email body when making a submission.  To fix this, you will need to open your email body's source code, by clicking the < > button on the tool bar

    Next, once the Source Code window opens, remove all the HTML tags inside { and }

    So it should only look like this:

    Once done, click OK and save your email alert settings and save your form.  After this, your email autoresponder should work properly.

    If the problem persists or if you need further assistance, please do let us know.

    Thanks.