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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not able to receive emails from my form I created?

    Asked by tbjr88 on March 07, 2012 at 05:47 PM

    I am unable to recieve an email submission back from my form that I created. I tryed several different types of email addresses. i.e. @gmail.com, @hotmail.com, @comcast.net and yet I don't receive any mail with the response and information from the form. After I submit the form it says thank you but, I don't not get any type of notifcation after that in an email. Any suggestions?

    Page URL:
    http://annunziato.org/student6/forms/forms.html

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    Answered by jcm0731 on March 07, 2012 at 06:14 PM

    tbjr88, you form is working fine.
    I was able to test and received the email.
    Perhaps you should check if the target email address is block on your end,
    or the email could have been mark as spam by your email client.

    If you need more assistance please refer to this forum. We will be glad to assist you.


    jcm 

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    Answered by tbjr88 on March 07, 2012 at 06:21 PM

    Thanks. I tryed going into my email provider preferences and changing the spam filter. I still haven't gotten any luck receiving an email. I tested the email address from the test email portion of JotForm. I just don't seem to be able to get it from the actually form itself. Any thoughts?

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    Answered by jcm0731 on March 07, 2012 at 06:30 PM

    tbjr88, in the screen below, on lower right portion is where you put your email address as Recipient E-mail. If you check my preview screen I put my own email into it and I was able to received the message Notification.

     

     

    jcm

     

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    Answered by jcm0731 on March 07, 2012 at 06:42 PM

    tbjr88,
    Additionaly, you may also want to check out these guides on creating JotForm forms E-mail.
    Please refer to this forum if you need further assistance.

    jcm

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    Answered by tbjr88 on March 07, 2012 at 09:30 PM

    Thanks for your help I got it to work. I switched something that I think fixed it!

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    Answered by jcm0731 on March 07, 2012 at 09:39 PM

    Great work tbjr88.
    We are here to support you.
    Should you require more assistance on JotForm Forms, feel free to check on this forum.

    jcm