What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms will not load

    Asked by ARGpeople on March 07, 2012 at 08:55 PM

    Obviously there's an issue with the Jot Form servers because i cannot get access to any of our forms. i've surfed the web flawlessly today except for JF's. I cleared cookies and cache and nothing helps. My business depends on these forms and days like this makes it difficult to trust if JF is stable. I cannot afford to have these issues. I cannot make changes to forms which must be done before a conference call tomorrow. Very disappointed!

    Robert Brennan

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    Answered by fxr on March 07, 2012 at 09:16 PM

    I have cleared your forms cache on JotForms server, can you let us know if that has helped or not?

    If not, please can provide you URL of somewhere you are having this problem and explain the exact the nature of it. Are you forms not loading at all?

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    Answered by vcvc on March 07, 2012 at 10:11 PM

    i've had the same problem.....no forms, no website until just this evening.

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    JotForm Support

    Answered by idarktech on March 07, 2012 at 10:53 PM

    @vcvc,

    I have responded to your main thread. Pease visit it here http://www.jotform.com/answers/82720-I-can-t-view-your-site-nor-my-forms#4

    Thanks.

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    Answered by ARGpeople on March 09, 2012 at 05:36 AM
    Nothing is loading!!! My Internet is working perfectly. I can access any web
    page with hight speed except jot form. Are you telling me that your servers
    are having zero issues? This is what I see:
    Robert Brennan
    CEO
    ARG | Powering Independent Recruiters
    Office: 1.877.AgentHR x221
    Fax: 1.877.300.8601
    Web: www.IndependentRecruiting.com
    eMAIL: rbrennan@argpeople.com
    URL: www.ARGpeople.com
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    Answered by ARGpeople on March 09, 2012 at 05:36 AM
    I can't, none of the JF pages will load. What's going on?
    Robert Brennan
    CEO
    ARG | Powering Independent Recruiters
    Office: 1.877.AgentHR x221
    Fax: 1.877.300.8601
    Web: www.IndependentRecruiting.com
    eMAIL: rbrennan@argpeople.com
    URL: www.ARGpeople.com
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    JotForm Support

    Answered by mliz on March 09, 2012 at 07:05 AM

    On your previous post the screen capture included was not displayed in this thread, is there any timeout error or does it just give you a blank page? So far we do not have any reported issues with the server our status page indicates that the server response is normal. Have you tried using a different network?

    Were there any recent firewall or security upgrade done on your computer before this happened?

    Thanks.