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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Adding information to the shipping information fields in Authorize.net

    Asked by aaronwatts on April 27, 2016 at 10:08 AM

    I use Authorize.net to process payments.  Right now I am in the Authorize.net developer sandbox.

    Whenever I process payments, the customer shipping information is always blank.

    My question is how do I get form details into those shipping fields. Is this something I can do on the JOTFORM end? Or do I have to dive into Authorize.net literature?

    Can I use hidden fields?


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    JotForm Support

    Answered by Kiran on April 27, 2016 at 11:27 AM

    The shipping address can be captured from your JotForm when you have an address field added to it. As I check your JotForm, I see that there is no address field added to the form. Please try adding an address field to the form, so that you can send the address to Authorize.Net by selecting the form field from the payment field properties. And yes, the address field that you have added to the form may also be hidden.

    Please see the screencast below that can help you with this:

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help. 

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    Answered by seanianlynch on April 27, 2016 at 12:14 PM
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    Answered by aaronwatts on April 27, 2016 at 12:17 PM

    OK, thank you for your response. That helps.

    My other question is: Is it possible to prepopulate a full name field with a value?

    Our finance department uses the ship to name for the Event name.

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    Answered by Ben on April 27, 2016 at 01:29 PM


    I have moved your question to a new thread here: https://www.jotform.com/answers/827770 where we will be assisting you shortly.


    I see that you have posted a reply, but no text is shown on the same.

    If you have any questions related to this thread, please do let us know by opening a new thread. You can do that by going here: https://www.jotform.com/contact/