- CscProvidenceAsked on April 27, 2016 at 10:25 AM
In an effort to help improve JotForm for my needs as well as many others, I will be making as many suggestions, corrections and comments as I can in a constructive maner. Since you do not have a ticket based system but this forum based approach, I will try to keep one discussion item per thread, each thread "question" title starting with : "myIDEAS : " so one could do a search (?) with that key word.
I have no issue in keeping these threads visible to the public as the interaction with many can help confirm (deny) my thoughts. Some may be something too specific to my needs, expectations or situations. However, others may be something many could benefit from if it was implemented by JotForm.
As such, I might duplicate a few previous 'posts' of mine just to prime the process. I hope you won't mind.
I hope this will help with the evolution of JotForm.
EcoiSerg@gmail.com (personal email)
EcoiSerg@CscProvidence.ca ("day job" email)
- BenAnswered on April 27, 2016 at 11:44 AM
That is a good intention and I wish you luck with the same Serge :)
I do wish to mention that posting email on the thread could mean that the thread gets marked as private and you are likely to get spam posts, but I will leave this public as I presume that you have already thought about the same.
In regards to the threads, thank you for opening multiple threads that is the best way to do it too :)
- CscProvidenceAnswered on April 27, 2016 at 12:15 PM
Good point, but the "public" here are fellow or futture JotForm users not the greater public where idiots roam with nothing better to do with their time but spam people and web sites. They need a account to post anyways, right ?
I can always blacklist the spammers and let them talk to themselves in cyberspace ... and report them to your support group, if I can trace to a JotForm post.
In passing, I saw a post which also included banking information !! Now that's a big DON'T. You might want to track it down and make it private. Sorry, I forget who the poster was or the date. Came up in one of my recent searches... too many to think which one though. I'm going deep in Jotform, really liking what I find thus far.
The concept behind "myIDEAS" is to have serious 'public' discussions about issues and resolving them together in one thread per issue. Right now, as I search through the tons of threads, 100s duplicate or similar threads abound.
If you had a ticketing system in place, you could group related threads, get stats of all sorts, etc Even share some of those stats with your users. Forums can't do any of that, being just text. It would take a lot of effort to try and analyse issues strictly based on chatter in forums. But that's different subject, so a new thread to follow.
- JotForm SupportMikeAnswered on April 27, 2016 at 01:42 PM
We have a ticket system integrated with this support forum, but this is rather an internal tool for our developers. At the moment we are instructed to attach tickets to the threads, more feature request tickets = more chances to get the thing implemented. The tickets are also being categorized. At any rate we appreciate your input.
- CscProvidenceAnswered on April 27, 2016 at 02:40 PM
I was wondering about that since you seem to be able to find related threads rather quickly compared to us. Most ticket processing system allows for cross linking related entries.
So that explains why you want a seperate post for each issue regardless if prior posts exist.
Well, +1 for some user access to the ticket process. You could add a link under "Support" :
"Submit ticket" or "Submit request"
which could lead to a page with a bit of context and a *form* to submit a service request...
To show off JotForm, use it for this "submit ticket" page, including : "Powered by JotForm" ! Integration to your ticket tracking system would be required. This shouldn't be an issue for JotForm... maybe there's already a widget for that. Sounds like "there's an App for that" ;)
- JotForm SupportMikeAnswered on April 27, 2016 at 03:18 PM
Thank you for the idea, we will consider it. I do agree that public bug tracker/ticket system would be great to have.