What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload Form: Form entries are slow to submit

    Asked by crsslo on April 27, 2016 at 03:16 PM

    Forms are taking a very long time to submit.  I just had a test submission take 5 minutes to submit.

    Files uploaded to forms are not being included in the submission result.  The test submission I made did not include the file I uploaded.

    If a file does make it through it takes a very long time to download.  This is not an issue with our internet connection as the same files download at an expected speed from other servers.

     

     

    unstable uploads upload form
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    Answered by crsslo on April 27, 2016 at 03:52 PM

    We also have this error when trying to submit

    502 Bad Gateway nginx/1.9.3
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    JotForm Support

    Answered by Mike on April 27, 2016 at 05:58 PM

    We are sorry for the inconveniences you are facing.

    The issue has been escalated to our Backend Team.

    We will get back to you as soon as we have any updates.

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    Answered by TMSF_JotForm on April 27, 2016 at 06:01 PM

    Come on man. Im having the same issue.

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    Answered by crsslo on April 27, 2016 at 06:29 PM

    Any updates?  We're losing business.

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    JotForm Support

    Answered by jonathan on April 27, 2016 at 10:56 PM

    We have submitted the report to our higher team support already. We will notify you here for any updates on the status as soon as available.

    We apologize for any inconvenience caused. Thank you for your patience.