I am not receiving notification emails when a customer submits a form??

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    hughdal
    Asked on April 27, 2016 at 10:00 PM

    I get an email from Paypal but not Jotform. I have a notification email setup.

    Why could this be?

    Thanks

  • Profile Image
    Mike_G
    Answered on April 28, 2016 at 03:58 AM

    We would like to apologize for any inconvenience. I see that the email address set to receive an email notification every time your form is submitted is p*******ing@gmail.com. Also, I have noticed that you have set a Sender Email. Can you try to change that to either noreply@jotform.com or noreply@formresponse.com then make a test submission and see if you will receive a notification, please?

    we will wait for your response. Thank you.

  • Profile Image
    hughdal
    Answered on April 28, 2016 at 09:12 AM

    I received the notification email now. Was just delayed. I guess this is fixed now? Thx