What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving notification emails when a customer submits a form??

    Asked by hughdal on April 27, 2016 at 10:00 PM

    I get an email from Paypal but not Jotform. I have a notification email setup.

    Why could this be?

    Thanks

    Page URL:
    https://www.jotform.com//?formID=51695021241245

    Emails receiving email setup
  • Profile Image
    JotForm Support

    Answered by Mike_G on April 28, 2016 at 03:58 AM

    We would like to apologize for any inconvenience. I see that the email address set to receive an email notification every time your form is submitted is p*******ing@gmail.com. Also, I have noticed that you have set a Sender Email. Can you try to change that to either noreply@jotform.com or noreply@formresponse.com then make a test submission and see if you will receive a notification, please?

    we will wait for your response. Thank you.

  • Profile Image

    Answered by hughdal on April 28, 2016 at 09:12 AM

    I received the notification email now. Was just delayed. I guess this is fixed now? Thx