What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to create PDF version of form.

    Asked by JGrabs on April 28, 2016 at 08:11 AM

    Dear developers, as for many others in the forum the PDF creation feature does not work correctly for me, it just gets stuck on the "working" wheel without concluding the conversion process. This applies specifically to the form with ID 61135823871860. Thanks for looking into it and fixing the feature!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 28, 2016 at 09:59 AM

    Hello JGrabs,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. I did try to download the PDF version of your form and it just says "working" but the PDF does not get downloaded. I am not sure what is causing this issue as your form has normal form fields without any widgets.

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!