What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notifications are not received

    Asked by David Bell  on April 28, 2016 at 01:55 PM

    and today they started getting UNDEFINED in the body of their notifications. I was able to go in and delete all notifications and then recreate them. Now, they are not getting any notifications at all, undefined or otherwise.


    Please help, we have been customers for many years.


    is the form in question.

    Thanks you, Dave

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on April 28, 2016 at 03:13 PM

    Thank you for contacting us.

    We had an issue with queued email alerts today, however, the issue should be fixed by now.

    If you need any further assistance, please let us know. We will be happy to help.