Sistema no funciona bien

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    danielsosacaba
    Asked on April 28, 2016 at 02:21 PM

    Hola.

    Durante el día el sistema de Jotform cayó. ¿Su servidor funciona bien? Fueron muchas caidas para un solo día y no sólo no se puede trabajar en línea sino que además los formularios ya publicados quedan fuera de línea.

    Gracias.

    Daniel

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    Welvin
    Answered on April 28, 2016 at 03:33 PM

    I'm using Google Translate to understand your inquiry, pardon me if my understanding is not correct ;). I've checked your account and found out that you have exceeded your Form Views limit. If you are not yet aware of this, Bronze Plan is limited to just 10, 000 form views per month. To know more about this limit, I'd recommended checking this guide: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about.

    I have just reset your form views to zero. Please note that we can only do this once. If you need more, you may consider upgrading your account. Again, the guide above should help you to understand the form views limit.

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    danielsosacaba
    Answered on April 28, 2016 at 04:12 PM

    Hi, thanks for cleaning visits!!! I will read the guide to improve.

    What was I commented that during today JotForm system failed. It seems a server problem. There were many falls for a single day. Could not work online and also forms were published offline.

    I like the service and I want to warn them.

    Thank you very much.

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    Welvin
    Answered on April 28, 2016 at 04:21 PM

    Our apologies, but I think that was just a temporary issue with the forms and I'm sure the forms are offline because you have exceeded your form views limit. All should be fine by now. But please let us know if you'll encounter the issue again.

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    danielsosacaba
    Answered on April 28, 2016 at 08:20 PM

    I will do so.

    Thanks again!