What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My e-mail responses are not going out to registrants

    Asked by aimeecaster on April 28, 2016 at 06:48 PM

    Could you please explain why I create an "E-Mail" and it doesn't go to the recipient despite following all of the right steps? I'm just confused. Thanks so much.

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    JotForm Support

    Answered by Kiran on April 28, 2016 at 09:56 PM

    I've checked your JotForm and see that the Recipient email address field is set to First Name and so the auto-responder set on the form is not being sent.

    I've now changed it to Email field on your JotForm and it should be sending the email without any issue. I've sent a test submission after making the change and I've received the email.

    Please check now and let us know if the issue still persists. We will be happy to assist. 

    If you want to receive a copy to your email address, you may add a new notification email to the form.