My e-mail responses are not going out to registrants

  • aimeecaster
    Asked on April 28, 2016 at 6:48 PM

    Could you please explain why I create an "E-Mail" and it doesn't go to the recipient despite following all of the right steps? I'm just confused. Thanks so much.

  • Kiran Support Team Lead
    Replied on April 28, 2016 at 9:56 PM

    I've checked your JotForm and see that the Recipient email address field is set to First Name and so the auto-responder set on the form is not being sent.

    My e mail responses are not going out to registrants Image 1 Screenshot 30

    I've now changed it to Email field on your JotForm and it should be sending the email without any issue. I've sent a test submission after making the change and I've received the email.

    My e mail responses are not going out to registrants Image 2 Screenshot 41

    Please check now and let us know if the issue still persists. We will be happy to assist. 

    If you want to receive a copy to your email address, you may add a new notification email to the form.

    Thanks!