What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot open attached files from applicants

    Asked by CSpartners on April 29, 2016 at 07:02 AM

    Dear JotForm,

    Since this morning me and my colleagues have not been able to open the attached files from our applicants in our Forms. We have tried to solve the problem by checking the sugested errors, but none of this is solves it.

    We hope you can help us solving the problem as fast as possible.

    Kind regards,

    Sofie Sleiborg
    Copenhagen Search Partners

     

    Page URL:
    https://eu.jotform.com/myforms

    Screenshot
    attached files attached cannot open open
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    JotForm Support

    Answered by beril on April 29, 2016 at 07:08 AM

    Thank you for reporting that issue and we are sorry for the inconvenience this may caused you. The issue should be fixed now. We would appreciate it if you could also test it on your side and let us know the result.