- TysonRolingAsked on April 29, 2016 at 08:20 AM
I am able to get the form to upload to my website. however when i press submit at the end it doesn't take me to the 'Thank you' page and i don't receive an email for it. Do you know whats wrong with it?
This is a re-post of a comment on Which Form Embed Code Should I Use
- CharlieAnswered on April 29, 2016 at 10:00 AM
I'm checking your website, it seems like the form is working, here's you form: https://www.jotform.com/61186410841956. Could you try submitting the form using the form's direct link? If it works, then the problem is how you have embedded your form.
Could you please provide us more information on how you have embedded your form to your website? You can share us the link to it. We advise our users to embed the form using the iFrame embed code in case the default one does not work. Here's a guide on how to get your iFrame embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Let us know if that works.
- TysonRolingAnswered on May 01, 2016 at 07:57 PM
Just found out that it's working fine on Internet Explorer and it's not submitting on Google Chrome.
- JotForm SupportjonathanAnswered on May 01, 2016 at 10:57 PM
The form was stuck to "Please wait.. " and did not submit.
it seems that our publish code for Worpress have issue. I checked the browser console and I see red error log regarding the problem.
To fix the problem, please try re-embed process using instead the iframe embed code of the form.
Follow this steps:
#1 Remove the embedded form in your website. Make sure to clear any script of the form on the page.
#2 Publish again the form using its iframe embed code . Follow this user guide to get the iframe code.
#3 Save your wordpress page after adding back the form.
Then test the form again on the website.
Let us know if issue is not resolve.